FAQs
1. Orders and Shipping
How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. Once your order is placed, please allow 5-7 days for delivery. You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Do you offer international shipping?
At this time, we only offer shipping within India. All orders shipped within India qualify for free shipping! (We bear the shipping charges for you!, we have you covered).
2. Products and Sizing
How do I know which size to choose?
We provide detailed sizing information for each product on its respective product page. You can refer to our size chart to find the best fit for you. If you have specific questions about sizing, feel free to contact us for assistance at product@sumantex.in
Are your products ethically sourced and manufactured?
Yes, we are committed to ethical sourcing and manufacturing practices. We work closely with our suppliers to ensure fair labor practices and sustainable production methods.
3. Returns and Refunds
What is your return policy?
Our Returns and Refunds Policy allows for returns within 10 days of receiving your order. Please refer to our Returns and Refunds Policy page for detailed information on eligibility and instructions for returning items.
How long does it take to process a refund?
Once we receive your returned items and verify their eligibility, we will process your refund within 5 days. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution. We assure you of making the refund process as fast as possible.
4. Account and Support
How do I create an account on your website?
Creating an account is easy! Simply click on the “Sign Up” or “My Account” link at the top of our website and follow the prompts to create your account. With an account, you can track your orders, manage your preferences, save wishlist and more.
How can I contact customer support?
You can reach our customer support team by emailing on care@sumantex.in or calling +91 6382545229 . Our support hours are Monday – Friday from 9am to 7pm and on Saturdays and Sundays from 10 am to 2 pm.